Integrated Solutions
Customer Promises and Disclosures
Helping our clients ensure that the promises they make are the promises they keep.
A holistic approach to navigating regulatory complexity, meeting customer expectations, and implementing effective disclosure practices.
To differentiate themselves in a highly competitive market, organisations today are making more customer promises than ever before, creating commitments and an expectation that they will be met.
As the number of commitments continues to rise, so does the risk that they’re not being effectively monitored and fulfilled, especially as promises are delivered across various channels including websites, digital applications and marketing campaigns. This increased risk paired with intense regulatory scrutiny makes it imperative for organisations to have strong governance, systems, processes and controls in place to meet customers' and regulators' expectations and maintain trust. How can organisations close the gap between what customers expect, and what’s actually delivered?
Interested in learning more?
Ashurst’s Customer Promises integrated offering draws on the combined expertise of our Legal, Risk and NewLaw capabilities to provide a more comprehensive approach to designing, delivering and monitoring the promises you make to your customers. Our holistic offering comprises of five key components:
Our end-to-end offering can help your organisation keep its promises and avoid reputation risks and regulatory action through:
Reduced regulatory exposure
Proactively identifying and addressing risks before they trigger regulatory action – particularly around misleading conduct, ESG claims and systemic product failures.
Evidence backed compliance
Establishing a robust, auditable portfolio of evidence supporting all material disclosures – enabling confident responses to inquiries and enforcement action.
Operational risk visibility
Surfacing and assessing hidden risks, including reliance on third parties, vulnerable customer cohorts, legacy systems and delivery blind spots.
Improved governance and accountability
Embedding disclosure oversight into existing product, legal and compliance governance – improving cross-functional accountability and reducing fragmentation.
Fewer and faster remediation events
By preventing overpromising and identifying failure points early, we can help you reduce the number and scale of customer remediation exercises.
The Ashurst Group comprises Ashurst LLP, Ashurst Australia and their respective affiliates (including independent local partnerships, companies or other entities) which are authorised to use the name "Ashurst" or describe themselves as being affiliated with Ashurst. Some members of the Ashurst Group are limited liability entities.
Ashurst Risk Advisory LLP is a limited liability partnership registered in England and Wales under number OC442883 and is part of the Ashurst Group. Ashurst Risk Advisory LLP is not regulated by the Solicitors Regulation Authority of England and Wales.
Ashurst Risk Advisory Pty Ltd is a proprietary company registered in Australia and trading under ABN 74 996 309 133 and is part of the Ashurst Group.Ashurst Risk Advisory LLP and Ashurst Risk Advisory Pty Ltd services do not constitute legal services or legal advice, and are not provided by qualified legal practitioners acting in that capacity.
The laws and regulations which govern the provision of legal services in other jurisdictions do not apply to the provision of risk advisory services. For more information about the Ashurst Group, which Ashurst Group entity operates in a particular country and the services offered, please visit www.ashurst.com.
