The PDF server is offline. Please try after sometime.

Regulation

Ashurst practises law in the UK through Ashurst LLP. Ashurst LLP is a limited liability partnership registered in England and Wales under number OC330252. It is a law firm authorised and regulated by the Solicitors Regulation Authority ("SRA") of England and Wales under number 468653. A list of the members of Ashurst LLP and their professional qualifications is open to inspection at the registered office, London Fruit & Wool Exchange, 1 Duval Square, London, E1 6PW, England. The term "partner" is used to refer to a member of Ashurst LLP or to an employee or consultant with equivalent standing and qualifications or to an individual with equivalent status in one of Ashurst LLP's affiliates.

In this notice, each reference to "we" and "us" is to "Ashurst LLP".

Lawyers based in the United Kingdom who are admitted as solicitors of England and Wales or who are Registered European Lawyers or Registered Foreign Lawyers are regulated by the SRA. Certain lawyers based in the United Kingdom are not admitted as solicitors in England and Wales and are subject to regulation by the Bar Council of England and Wales or by the relevant regulatory body in their place of admission.

Ashurst LLP is not authorised by the UK Financial Conduct Authority ("FCA"). We are regulated by the SRA, including in relation to our carrying on of any "exempt regulated activities" under the Financial Services and Markets Act 2000 ("FSMA"). We are permitted to carry on a limited range of activities relating to investments where an exemption under the FSMA applies, including regulated activities which may reasonably be regarded as a necessary part of our legal services. The scope of our advice will not include giving advice on the merits of entering into any transaction in investments. When providing our services, we will assume that our clients have decided, or will decide, to negotiate and enter into any such transaction solely on the basis of that client's own evaluation of it, and any advice which a client may receive from a person authorised under the FSMA. We will not communicate, either to our client or on behalf of our client to any other person, any invitation or inducement to engage in investment activity, and nothing we write or say should be construed as any such invitation or inducement.

We are also included on the register maintained by the FCA permitting us to carry on insurance mediation activity. This includes advising on, selling and administration of insurance contracts. This register is accessible via the FCA website at www.fca.org.uk/register. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the SRA.

Ashurst LLP is registered for VAT purposes with VAT registration number 108 2136 48.

Ashurst has global professional indemnity insurance cover led by QBE Casualty Syndicate 386, Plantation Place, 30 Fenchurch Street, London EC3M 3BD. Further details may be obtained from Angela Pearson, partner and general counsel.

Client Complaints Procedure

Ashurst is committed to the efficient delivery of outstanding service specific to our clients' needs, attributes and circumstances. If you are dissatisfied with any part of our service, or our charges, you should contact either the relevant matter partner or your relationship partner immediately so that we can do our best to resolve the problem. If, for whatever reason, this is not appropriate you may speak to the head of our relevant department or office or Angela Pearson, General Counsel.

If you are unable to resolve any concerns or complaints through these channels you may request Angela Pearson to initiate our Client Complaints Procedure. This will involve a proper investigation of the circumstances leading to the complaint within an appropriate timescale which will be notified to you. Making a complaint will not affect how we handle your case.

A complaint is an expression of dissatisfaction that cannot be resolved by the relevant matter or client partner or the head of the relevant department or office.

We will:

  • Establish exactly what your complaint is about;
  • Appoint someone who has not been involved in the matter to carry out a review;
  • Write to you explaining how the investigation will be managed and the timescales for any initial or substantive response to you;
  • Explain whether you may have a right to complain to the Legal Ombudsman and how to contact them;
  • Carry out our review; and
  • Write to you to report on our findings and conclusions including any recommendations.

We will endeavour to complete any investigation under this procedure as soon as we can and in any event within 8 weeks of the procedure having been formally invoked.

If at any time you wish to contact the Legal Ombudsman or the Solicitors Regulation Authority in relation to the work of English Solicitors, Registered European Lawyers or Registered Foreign Lawyers, details of how to get in touch with them can be found at www.legalombudsman.org.uk and www.sra.org.uk respectively. The Solicitors Regulation Authority can help you if you are concerned about our behavior. This could be for matters such as dishonesty, taking or losing your money or treating you unfairly. The Legal Ombudsman can help if we are unable to resolve the complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint; and no more than six years from the date of the act/omission or no more than three years from when you should reasonably have known there was cause for complaint.

For lawyers qualified in other jurisdictions who are not Registered European Lawyers or Registered Foreign Lawyers, you should contact the relevant local regulator.

If your complaint is about a bill you may have a right to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974.

You will not be charged for the cost of handling any complaint.

 
 

Please also note the additional Legal Notices that relate to the whole of the Ashurst Group.

Get Started
WORLD MAP
  • REGION
  • OFFICE

        Login

        Forgot password? Please contact your relationship manager to find out more about our client portal.

        Forgot Password - Ashurst Account

        If you have forgotten your password, you can request a new one here.
        Ashurst Loader