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Ashurst practises law in the UK through Ashurst LLP. Ashurst LLP is a limited liability partnership registered in England and Wales under number OC330252. It is a law firm authorised and regulated by the Solicitors Regulation Authority ("SRA") of England and Wales under number 468653. A list of the members of Ashurst LLP and their professional qualifications is open to inspection at the registered office, London Fruit & Wool Exchange, 1 Duval Square, London, E1 6PW, England. The term "partner" is used to refer to a member of Ashurst LLP or to an employee or consultant with equivalent standing and qualifications or to an individual with equivalent status in one of Ashurst LLP's affiliates.

In this notice, each reference to "we" and "us" is to "Ashurst LLP".

Ashurst is committed to the efficient delivery of outstanding service specific to our clients' needs. However, if at any point a client becomes unhappy with any aspect of our service, or our charges, then it should contact the relevant matter partner or the relationship partner immediately so that we can discuss the concern and do our best to resolve the issue. If, for whatever reason, this is not appropriate you may speak to the head of our relevant department or office or to Angela Pearson, General Counsel.

If a client is unable to resolve any concerns through these channels and wishes to make a formal complaint it may request Angela Pearson to initiate our Client Complaints Procedure. This will involve a proper investigation of the circumstances leading to the complaint within an appropriate timescale which will be notified to you.

In the UK, the Solicitors Regulation Authority can help you if you are concerned about our conduct. This could be for things like dishonesty, taking or losing client money or treating people unfairly because of their age, a disability or other characteristic. You can raise any such concerns with the Solicitors Regulation Authority.

If we are unable to resolve any concerns or complaints you may be entitled to refer the matter to the relevant regulator which, in the case of services provided by English solicitors, is the Legal Ombudsman, further information about which can be obtained from Normally you would need to contact the Ombudsman within six months of our final response to your complaint and (i) no more than six years from the date of act/omission, or (ii) no more than three years from when you should reasonably have known there was cause for complaint. You can contact the Legal Ombudsman by telephone on 0300 555 0333, by email at or by post at PO Box 6806, Wolverhampton WV1 9WJ.

If the complaint relates to our charges, you may be entitled to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974 in which case the Legal Ombudsman may not consider your complaint. If all or a part of a bill remains unpaid we may be entitled to charge interest.

Lawyers based in the United Kingdom who are admitted as solicitors of England and Wales are regulated by the SRA. Certain lawyers based in the United Kingdom are not admitted as solicitors in England and Wales and are subject to regulation by the Bar Council of England and Wales or by the relevant regulatory body in their place of admission.

Ashurst LLP is not authorised by the UK Financial Conduct Authority ("FCA"). We are regulated by the SRA, including in relation to our carrying on of any "exempt regulated activities" under the Financial Services and Markets Act 2000 ("FSMA"). We are permitted to carry on a limited range of activities relating to investments where an exemption under the FSMA applies, including regulated activities which may reasonably be regarded as a necessary part of our legal services. The scope of our advice will not include giving advice on the merits of entering into any transaction in investments. When providing our services, we will assume that our clients have decided, or will decide, to negotiate and enter into any such transaction solely on the basis of that client's own evaluation of it, and any advice which a client may receive from a person authorised under the FSMA. We will not communicate, either to our client or on behalf of our client to any other person, any invitation or inducement to engage in investment activity, and nothing we write or say should be construed as any such invitation or inducement.

We are also included on the register maintained by the FCA permitting us to carry on insurance mediation activity. This includes advising on, selling and administration of insurance contracts. This register is accessible via the FCA website at This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the SRA.

Ashurst LLP is registered for VAT purposes with VAT registration number 108 2136 48.

Ashurst has global professional indemnity insurance cover led by QBE Casualty Syndicate 386, Plantation Place, 30 Fenchurch Street, London EC3M 3BD. Further details may be obtained from Angela Pearson, partner and general counsel.

UK tax policy 

Please also note the additional Legal Notices that relate to the whole of the Ashurst Group.

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