Ashurst practises law in the UK through Ashurst LLP. Ashurst LLP is a limited liability partnership registered in England and Wales under number OC330252. It is a law firm authorised and regulated by the Solicitors Regulation Authority ("SRA") of England and Wales under number 468653. A list of the members of Ashurst LLP and their professional qualifications is open to inspection at the registered office, Broadwalk House, 5 Appold Street, London EC2A 2HA, England. The term "partner" is used to refer to a member of Ashurst LLP or to an employee or consultant with equivalent standing and qualifications or to an individual with equivalent status in one of Ashurst LLP's affiliates.
In this notice, each reference to "we" and "us" is to "Ashurst LLP".
In accordance with our client care responsibilities we have a complaints procedure and aim to ensure that any complaints are handled promptly, fairly and effectively in accordance with it. If you are a client and have any concerns about our service to you we would ask that in the first instance you contact your matter partner or relationship partner. Alternatively, please speak to the head of the relevant department or office or Chris Vigrass the Director of Risk Management who will, at your request, initiate our complaints procedure (a copy of which is available on request). If for any reason the matter is still unresolved at the end of the complaints procedure you may be entitled to refer the matter to the relevant regulator which, in the case of services provided by English solicitors, is the Legal Ombudsman. There are time limits for making complaints to the Legal Ombudsman; for further details please visit their website at www.legalombudsman.org.uk.
If the complaint relates to our charges, you may be entitled to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974 in which case the Legal Ombudsman may not consider your complaint. If all or a part of a bill remains unpaid we may be entitled to charge interest.
Lawyers based in the United Kingdom who are admitted as solicitors of England and Wales are regulated by the SRA. Certain lawyers based in the United Kingdom are not admitted as solicitors in England and Wales and are subject to regulation by the Bar Council of England and Wales or by the relevant regulatory body in their place of admission.