Ashurst practises law in the UK through Ashurst LLP. Ashurst LLP is
a limited liability partnership registered in England and Wales
under number OC330252. It is a law firm authorised and regulated by
the Solicitors Regulation Authority ("SRA") of England and Wales
under number 468653. A list of the members of Ashurst LLP and their
professional qualifications is open to inspection at the registered
office, Broadwalk House, 5 Appold Street, London EC2A 2HA,
England. The term "partner" is used to refer to a member of
Ashurst LLP or to an employee or consultant with equivalent
standing and qualifications or to an individual with equivalent
status in one of Ashurst LLP's affiliates.
In this notice, each reference to "we" and "us" is to "Ashurst
In accordance with our client care responsibilities we have a
complaints procedure and aim to ensure that any complaints are
handled promptly, fairly and effectively in accordance with
it. If you are a client and have any concerns about our
service to you we would ask that in the first instance you contact
your matter partner or relationship partner. Alternatively,
please speak to the head of the relevant department or office or
Chris Vigrass the Director of Risk Management who will, at your
request, initiate our complaints procedure (a copy of which is
available on request). If for any reason the matter is still
unresolved at the end of the complaints procedure you may be
entitled to refer the matter to the relevant regulator which, in
the case of services provided by English solicitors, is the Legal
Ombudsman. There are time limits for making complaints to the
Legal Ombudsman; for further details please visit their website at www.legalombudsman.org.uk.
If the complaint relates to our charges, you may be entitled to
apply to the court for an assessment of the bill under Part III of
the Solicitors Act 1974 in which case the Legal Ombudsman may not
consider your complaint. If all or a part of a bill remains
unpaid we may be entitled to charge interest.
Lawyers based in the United Kingdom who are admitted as solicitors
of England and Wales are regulated by the SRA. Certain
lawyers based in the United Kingdom are not admitted as solicitors
in England and Wales and are subject to regulation by the Bar
Council of England and Wales or by the relevant regulatory body in
their place of admission.
Ashurst LLP is not authorised by the UK Financial Conduct Authority
("FCA"). We are regulated by the SRA, including in relation
to our carrying on of any "exempt regulated activities" under the
Financial Services and Markets Act 2000 ("FSMA"). We are
permitted to carry on a limited range of activities relating to
investments where an exemption under the FSMA applies, including
regulated activities which may reasonably be regarded as a
necessary part of our legal services. The scope of our advice
will not include giving advice on the merits of entering into any
transaction in investments. When providing our services, we
will assume that our clients have decided, or will decide, to
negotiate and enter into any such transaction solely on the basis
of that client's own evaluation of it, and any advice which a
client may receive from a person authorised under the FSMA.
We will not communicate, either to our client or on behalf of our
client to any other person, any invitation or inducement to engage
in investment activity, and nothing we write or say should be
construed as any such invitation or inducement.
We are also included on the register maintained by the FCA
permitting us to carry on insurance mediation activity. This
includes advising on, selling and administration of insurance
contracts. This register is accessible via the FCA website at www.fca.org.uk/register. This part of our
business, including arrangements for complaints or redress if
something goes wrong, is regulated by the SRA.
Ashurst LLP is registered for VAT purposes with VAT registration
number 108 2136 48.
Ashurst has global professional indemnity insurance cover led by
QBE Casualty Syndicate 386, Plantation Place, 30 Fenchurch Street,
London EC3M 3BD. Further details may be obtained from Chris Vigrass, Director
of Risk Management.
Please also note the additional Legal Notices that relate
to the whole of the Ashurst Group.