Automated Regulatory Monitoring

Welcome to the tenth Spotlight of our Ashurst FinTech Spotlight series. Over the coming weeks and months we will be covering FinTech companies that were part of our FinTech Legal Labs Cohort and other promising FinTech companies.

We are delighted to introduce ARM as a spotlighted company in this series. If you are interested in suggesting a company to be covered under this series, or are interested in meeting or finding out more about any of the companies we are featuring as part of this series please do not hesitate to contact us.

Automated Regulatory Monitoring – About the Company 

ARM eliminates the need to rely on manual samples to monitor operational risk and QA for financial institutions by providing a simple and reliable SaaS platform that expands monitoring to 100% of customers and processes daily.

Their solution uses advanced algorithms that survey data and communications with consumers to ensure that financial institutions are fully compliant with all relevant regulations.

ARM will be one of the 30 businesses selected to participate in the Digital Sandbox Pilot to test their innovative Vulnerable Customers module.

Their platform includes 4 modules:

• Vulnerable Customers: identifies potentially vulnerable customers and assess if the appropriate levels of care are put in place. 
• Fair Treatment of Customers: evaluates if your customers are treated fairly and in accordance with regulations. 
• Fair Lending: monitors if your lending practices comply with fair lending regulations and industry standards. 
• Business Conduct: supervises that your processes are complying with the FCA’s Handbook.

Key advantages

Platform features allow you to:

• Identify and monitor compliance gaps and clients impacted;
• Analyse and review the root cause of existing issues;
• Track issue resolution progress; and
• Benchmark results across business areas and vendors.

ARM’s platform benefits:

• Automates the identification of compliance vulnerabilities and expands monitoring to 100% of processes and customers daily;
• Centralises compliance oversight on a single platform;
• Surveys your data and interactions with consumers to provide actionable insights that help improve customer service;
• Saves countless hours of extracting data, analysing calls and reviewing documents;
• Simplifies compliance monitoring and testing to focus resources into more value-added activities;
• Provides daily detailed reports that save time dedicated to issue identification and root cause analysis; and
• Quick implementation, platform up and running in as little as a few weeks.